Lightyn Terms of Service

1. About These Terms

Overview

These Terms of Service (“Terms”) are a legal agreement between the Client and Lightyn, LLC (“Lightyn” or the “Company”) governing the Client’s subscription to and use of Lightyn’s household manager services (“Services”). The Services include work performed by the Client’s assigned Light (Household Manager), interactions with Lightyn’s team, and related tools or platforms that Lightyn may provide access to.

Lightyn.com (the “Site”) is a marketing and informational platform for the Services. While the Client may have initially accessed these Terms through the Site, these Terms govern the Client’s ongoing relationship with Lightyn and the delivery of Services, whether or not the Client continues to use the Site.

By enrolling in a subscription plan, engaging with a Light, or otherwise receiving Services, the Client agrees to be bound by these Terms. If the Client does not agree, the Client may not use the Services.

Definitions

“Light” means a household manager engaged by Lightyn, LLC to provide Services to Clients on Lightyn’s behalf. A Light does not have independent authority to modify these Terms, approve changes to service hours, pricing, scope of Services, or make binding commitments on behalf of Lightyn unless expressly authorized by Lightyn.

“Client” means the individual entering into these Terms with Lightyn, LLC, including any household members, authorized add-on members, or other individuals who receive Services under the Client’s subscription. The Client is the primary account holder and remains responsible for all obligations under these Terms, regardless of whether Services are requested or received by another individual.

“Add-On Member” means an individual authorized by the Primary Client to participate in Services under the Client’s subscription, subject to the limitations and conditions set forth in these Terms. Add-On Members do not have independent authority to direct Services except as expressly permitted herein.

“Services” means the household manager services provided by Lightyn through its Lights, as described in these Terms.

Eligibility

By agreeing to these Terms, the Client represents that the Client is at least 18 years old and is legally qualified to enter into contracts under applicable law. Any individual using the Services on behalf of a corporate entity or business further represents and warrants that they are authorized to act and enter into contracts on behalf of that entity.

2. General Governance & Communications

General Conditions

Lightyn reserves the right to refuse service to anyone for any lawful reason at any time.

Acceptance of Updated Terms

Lightyn may update or modify these Terms from time to time. Updated Terms will be provided to Clients via email using the contact information on file.

Unless otherwise stated, updated Terms will become effective on the date specified in the notice. Continued use of the Services after the effective date of any updated Terms constitutes acceptance of the revised Terms.

If a Client does not agree to the updated Terms, the Client’s sole remedy is to discontinue use of the Services prior to the effective date of the changes.

Clients are responsible for maintaining a current and accurate email address on file with Lightyn.

Lightyn may alter, suspend, or discontinue any portion of the Services at any time, with or without notice.

User Consent to Receive Communications in Electronic Form

For contractual purposes, the Client consents to receive communications from Lightyn electronically via the email address or other contact information the Client provides, and agrees that such communications satisfy any legal requirements for written communication. This includes all communications regarding the Client’s subscription, Services, and account. The Client may opt out of certain non-essential communications by emailing support@lightyn.com, though doing so may limit the Client’s access to offers or updates.

Call Recording

The Client acknowledges and agrees that telephone and video calls with Lightyn, including onboarding calls and service-related communications, may be recorded for quality assurance, training, documentation, and internal operational purposes.

By participating in any call with Lightyn, the Client provides ongoing consent to the recording and use of such calls in accordance with applicable law. No separate or additional notice is required for each individual call. This consent remains in effect for the duration of the Client’s relationship with Lightyn.

Lightyn may retain and store recordings of calls for legitimate business purposes, including documentation, quality assurance, training, compliance, and the defense of claims, even after the Client is no longer receiving Services, subject to Lightyn’s internal retention policies and applicable law.

If the Client does not consent to call recording, the Client must notify Lightyn in advance. In such cases, Lightyn may, at its discretion, offer alternative communication methods or decline to proceed with the call.

3. Acceptable Use & Protection of Lightyn

Prohibited Use

By using the Services (including any platforms, communication methods, or tools provided by Lightyn), the Client agrees not to:

• Engage in unlawful or unauthorized activities;
• Provide false or misleading information;
• Introduce malware or engage in activities that harm Lightyn’s systems, communications, or other clients;
• Attempt to gain unauthorized access to data or systems;
• Reverse engineer or copy Lightyn systems, processes, or tools;
• Infringe upon intellectual property rights;
• Harass or discriminate against Lightyn team members; or
• Use the Services for obscene or immoral purposes.

A breach of these Terms may result in immediate termination of the Client’s Subscription Services without refund and may subject the Client to civil or criminal liability. Certain violations may also constitute misuse of Lightyn’s proprietary systems or personnel and are further addressed below.

Protection of Personnel, Systems, and Intellectual Property

The Client agrees not to directly or indirectly solicit, recruit, hire, engage, or attempt to engage any Lightyn employee, contractor, or representative with whom the Client had contact through the Services, during the term of the Client’s subscription and for a period of twelve (12) months following termination of Services, without Lightyn’s prior written consent.

The Client further agrees not to copy, replicate, reverse engineer, misuse, disclose, or exploit Lightyn’s proprietary systems, processes, workflows, templates, training materials, methods, or intellectual property, whether for personal use, competitive purposes, or the benefit of any third party.

Any unauthorized use, disclosure, or solicitation described above shall constitute a material breach of these Terms. Lightyn reserves the right to seek injunctive relief, monetary damages, and any other remedies available at law or in equity, without the requirement to post bond, in addition to any other rights or remedies available under these Terms.

Claims of Copyright Infringement

Lightyn respects the intellectual property rights of others and expects Clients to do the same. If a Client believes that copyrighted work has been copied in a manner that constitutes copyright infringement, the Client may submit a notice to Lightyn’s legal department at support@lightyn.com that includes:

• Identification of the copyrighted work claimed to have been infringed;
• Identification of the material claimed to be infringing and its location;
• The Client’s contact information;
• A statement that the Client has a good faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• A statement, made under penalty of perjury, that the information provided is accurate and that the Client is the copyright owner or authorized to act on the copyright owner’s behalf.

4. Subscription Structure & Service Operations

Subscription Service Terms

Silver Plans include five (5) hours per week, up to a maximum of twenty (20) hours per month.

Gold Plans include ten (10) hours per week, up to a maximum of forty (40) hours per month.

Hours may be used flexibly within the month. Unused hours do not roll over.  Lightyn tracks time spent on tasks for each Client and will notify the Client if they are approaching their monthly limit. Once the monthly maximum is reached, additional hours may be available as an add-on at Lightyn’s then-current rates for add-on hours.

Primary Client Authority

The Primary Client is the sole point of contact authorized to provide direction, requests, approvals, and instructions to Lightyn and the assigned Light. Lightyn and the assigned Light will communicate with and take direction only from the Primary Client unless the Client has added an authorized Add-On Member. Any household member not formally added to the subscription is not authorized to direct, request, or approve Services.

Hours of Operation

Lightyn’s business hours are 8:30 a.m. to 5:30 p.m. Central Time, Monday through Friday.

Each Client’s assigned Light will work within the Client’s local time zone from 8:30 a.m. to 5:30 p.m., unless otherwise approved in advance by Lightyn. Individual Lights do not have authority to modify working hours.

Lights observe a daily lunch period from 12:30 p.m. to 1:30 p.m. local time. Time spent on lunch when no Client work is being performed is not counted toward subscription hours.

Services are not provided evenings, weekends, or holidays unless approved by Lightyn. Lightyn does not provide emergency or on-call services.

Holiday Closures

Services are not provided on the following holidays: New Year’s Eve, New Year’s Day, Good Friday, U.S. Memorial Day, Juneteenth, Fourth of July, U.S. Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Time Tracking & Rounding

Time spent performing Client-approved tasks is tracked daily and rounded up to the nearest fifteen (15) minutes at the end of each business day.

Add-On Member

Add-On Members, also known as Secondary Members, may be added to a Client’s subscription at Lightyn’s discretion. Add-On Members must be at least eighteen (18) years of age, reside in the Primary Client’s immediate household at the same primary residence, or be an individual for whom the Primary Client is the legal caregiver. Lightyn reserves the right to approve, deny, or limit participation of any Add-On Member, including those under the age of eighteen (18), at its sole discretion.

All communication between an Add-On Member and the assigned Light must occur via a group text or group email that includes the Primary Client. Add-On Members may not communicate independently with a Light.

Limited Exceptions: Independent communication with a Light may occur solely for planning related to the Primary Client’s birthday, Mother’s Day, Father’s Day, Christmas, or anniversary. These exceptions are limited in scope and do not grant ongoing or general independent access to the Services.

Additional limited exceptions may be approved at Lightyn’s discretion for one-time planning activities that are specifically for the benefit of the Primary Client, such as special celebrations or personal events. Any such exception does not create or imply ongoing independent access to the Services.

All communication and requests made by an Add-On Member must remain within the scope of Lightyn’s Services as defined in these Terms. Lightyn reserves the right to decline, redirect, or defer any request that falls outside the scope of Services.

In the event that direction, requests, or instructions provided by an Add-On Member conflict with or are not aligned with those provided by the Primary Client, Lightyn and the assigned Light will default to and follow the direction of the Primary Client.

The Primary Client remains fully responsible for all actions, requests, and communications made by any Add-On Member.

Lightyn reserves the right, at its sole discretion, to remove an Add-On Member from the subscription at any time if the Add-On Member fails to comply with these Terms or applicable service guidelines. In such cases, Lightyn will provide notice to the Primary Client, and any associated Add-On Member fee will be removed effective the next billing cycle.

Any time spent by Lightyn or the assigned Light responding to, coordinating with, or acting on requests or directives from an authorized Add-On Member will be applied to and deducted from the Primary Client’s allotted monthly subscription hours.

The addition of an Add-On Member does not increase or expand the Primary Client’s monthly subscription hours.

Add-On Member Authorization & Information Sharing

By electing to add an authorized Add-On Member to the subscription in accordance with these Terms, the Primary Client acknowledges and agrees that the Add-On Member is authorized to receive, access, and participate in communications, information, materials, and data associated with the subscription Services. Such authorization is subject to the communication, scope, and participation limitations outlined in the Add-On Member section of these Terms.

This authorization includes, without limitation, access to household information, schedules, vendor details, task history, subscription activity, Wallet activity, account-related communications, and other Confidential Information shared in connection with the Services.

The Primary Client represents and warrants that the Primary Client has obtained any necessary consent from the Add-On Member prior to granting such access.

If the Primary Client wishes to restrict access to specific categories of information, the Primary Client must provide written notice to Lightyn. Absent such written limitation, Lightyn may reasonably rely on the Primary Client’s authority to treat the subscription as a shared household account.

Lightyn may rely on the Primary Client’s direction in all cases of conflicting instructions and shall not be responsible for any outcomes resulting from reliance on such direction.

Lightyn shall not be responsible for disputes between household members regarding access to shared information.

5. Staffing & Continuity

Substitution of Assigned Light

Lightyn will make reasonable efforts to provide continuity in each Client’s designated Light (Household Manager). However, Clients acknowledge that circumstances such as illness, vacation, emergency, or separation from employment may require Lightyn to temporarily or permanently reassign a Light.

In such cases, Lightyn will:

• Notify the Client as soon as practicable of the substitution;
• Assign a qualified replacement Light with similar skills and experience; and
• Facilitate a reasonable transition period to bring the replacement Light up to speed on the Client’s needs.

Temporary coverage may be provided by another Light or by a Lightyn team member, and service hours will continue to count toward the Client’s monthly plan allocation.

The substitution of a Light under this section does not entitle the Client to a refund or credit unless Lightyn is unable to provide a replacement or coverage of a Light for more than three (3) consecutive business days during the Client’s regular service hours, in which case a prorated refund for the affected period will be issued.

Service Delivery and Location

The Client acknowledges that Lights providing Services on behalf of Lightyn may be located outside of the United States. Services are delivered remotely using electronic communication and internet-based systems.

Due to the geographic location of Lights and the nature of remote service delivery, Services may be temporarily interrupted or delayed as a result of factors beyond Lightyn’s control, including but not limited to power outages, internet disruptions, severe weather, natural disasters, or regional infrastructure issues.

The Client understands and agrees that such interruptions do not constitute a breach of these Terms and do not entitle the Client to refunds, credits, or other compensation, except as expressly stated herein.

Accessibility

Excluding scheduled maintenance and circumstances beyond Lightyn’s control, Lightyn aims for at least 98% uptime during business hours each month.

6. Scope, Standards & Confidentiality

Scope of Services

Lightyn Subscription Services are intended to provide virtual and/or remote household manager support (“Services”) to assist with household organization, scheduling, communication, and administrative tasks. Examples of tasks

Lights may perform include, but are not limited to:

• Calendar management and scheduling
• Vendor coordination and appointment booking
• Gift purchasing and reminders (via Wallet funding)
• Household task reminders and checklists
• Information gathering and general research

Services do not include:

• Any task that is unlawful, unsafe, or requires a licensed professional (including but not limited to medical, legal, financial, or tax advice)
• In-person services at the Client’s home or workplace
• Physical errands, manual labor, or services requiring physical handling of cash or valuables
• Finances, bill payment, retirement planning, or investment-related activities
• Business assistant activities (outside of helping plan a client’s personal trip)
• Large-scale event planning, such as weddings
• Any activity that violates these Terms or applicable law

Lightyn reserves the right to decline any task request that, in its sole discretion, is beyond the agreed scope of Services, presents a safety or legal risk, or is otherwise inconsistent with Lightyn’s business model.

Expectations of Subscription Members / Clients

Lightyn prioritizes professionalism and respect as the cornerstone of services. Lightyn aims to build a Client–Light relationship based on trust, respect, and mutual care. Lightyn maintains a zero-tolerance policy toward disrespect, discrimination, or negative behavior. Failure to uphold these standards may result in immediate termination of a Client’s subscription. Clients are encouraged to promptly notify Lightyn if any team member fails to meet these standards.

Confidentiality & Data Security

Lightyn and its representatives agree to maintain the strict confidentiality of all information provided by Client, whether oral, written, electronic, or otherwise, that is not publicly available (“Confidential Information”). Confidential Information includes, but is not limited to, personal and household details, schedules, contact information, preferences, financial information, vendor relationships, and any other data disclosed in connection with the Services.

Lightyn shall use Confidential Information solely for the purpose of performing the Services under this Agreement and shall not disclose such information to any third party without Client’s prior written consent, except to Lightyn personnel, contractors, or service providers who have a legitimate need to know in order to perform the Services and who are bound by confidentiality obligations at least as protective as those in this Agreement.

Lightyn will use commercially reasonable administrative, technical, and physical safeguards designed to protect Confidential Information against unauthorized access, disclosure, alteration, or destruction.

Client Credentials & Account Access

From time to time, the Client may elect to provide Lightyn with usernames, passwords, login credentials, or other access information (“Account Credentials”) for the purpose of allowing Lightyn to perform approved Services on the Client’s behalf.

The Client acknowledges and agrees that:

1. The Client is solely responsible for determining which accounts, platforms, or systems to grant Lightyn access to.
   
2. The Client shall only provide access to accounts the Client expressly authorizes Lightyn to manage in connection with the Services.
   
3. Lightyn does not require and will not request direct access to banking institutions, investment accounts, retirement accounts, payment processors, or other financial institutions.
   
4. The Client agrees not to provide login credentials for financial institutions or accounts primarily used for banking, investing, lending, or retirement planning purposes.
   
5. The Client is solely responsible for monitoring all financial accounts, payment methods, and transactions associated with any account to which access is granted.
   

All Account Credentials received by Lightyn will be stored using commercially reasonable security measures, which may include the use of third-party password management platforms. Lightyn may change its password management provider at its discretion, provided commercially reasonable safeguards are maintained.

The Client is responsible for maintaining secure passwords and is encouraged to update passwords prior to sharing access and to avoid using identical passwords across multiple platforms.

If the Client chooses to transmit Account Credentials through a method other than Lightyn’s designated secure sharing system, the Client assumes all risk associated with the transmission method. Upon receipt, Lightyn will store such credentials in its designated secure system.

Lightyn will use Account Credentials solely for the purpose of performing authorized Services. Lightyn shall not be responsible for unauthorized access resulting from the Client’s reuse of passwords, failure to update credentials, third-party platform vulnerabilities, or acts outside of Lightyn’s reasonable control.

Upon termination of Services, or upon written request by the Client, Lightyn will permanently delete stored Account Credentials in accordance with its internal data retention policies.

Note on Communications 

Client understands that certain communications with Lightyn, including emails and text messages, may travel over public networks and may not be encrypted in transit. While Lightyn uses commercially reasonable measures to protect the confidentiality of Client information, the nature of electronic communications means that complete security cannot be guaranteed. Credit card information is always transmitted using secure, encrypted methods.

Mutual Obligation 

Client also agrees to maintain the confidentiality of Lightyn’s proprietary information, including but not limited to internal processes, systems, pricing, service strategies, business methods, and any other information disclosed by Lightyn that is not publicly available (“Lightyn Confidential Information”). Client shall not disclose Lightyn Confidential Information to any third party without prior written consent from Lightyn.

Confidentiality obligations shall survive the termination of this Agreement. Disclosure of Confidential Information by either party may occur if required by law, subpoena, or court order, provided that the disclosing party gives the other party prompt notice (to the extent legally permissible) to allow for protective measures.

7. Disruptions & Dispute Resolution

Force Majeure

Lightyn shall not be liable or responsible, nor be deemed to have defaulted or breached this Agreement, for any failure or delay in performing its obligations under this Agreement when and to the extent such failure or delay is caused by or results from acts or circumstances beyond Lightyn’s reasonable control. Such circumstances include, but are not limited to: acts of God; flood; fire; earthquake; explosion; governmental actions; war, invasion, or hostilities; terrorist threats or acts; riot; civil unrest; national emergency; epidemic; pandemic; public health restrictions; labor disputes; restraints or delays affecting carriers; inability or delay in obtaining supplies; telecommunications or internet service disruptions; power outages; or other similar events beyond Lightyn’s reasonable control.

Lightyn will use commercially reasonable efforts to resume performance as soon as practicable after the event of force majeure has been removed or resolved.

Dispute Resolution – Mediation and Arbitration

If any dispute, claim, or controversy arises out of or relates to this Agreement, the Services, or the relationship between the parties (“Dispute”), the parties agree to first attempt to resolve the Dispute through good-faith negotiations.

If the Dispute cannot be resolved informally within thirty (30) days, the parties agree to participate in at least four (4) hours of non-binding mediation conducted by a mutually agreed mediator in Jasper County, Missouri, with the costs of mediation to be shared equally.

If the Dispute is not resolved through mediation, it shall be submitted to binding arbitration before a single arbitrator administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. The arbitration shall take place in Jasper County, Missouri, unless the parties agree otherwise, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction.

Nothing in this section prevents either party from seeking temporary injunctive relief or other equitable remedies in a court of competent jurisdiction to prevent imminent or continuing harm.

8. Intellectual Property & Ownership

Intellectual Property Created During Services

Except as expressly stated herein, all Services, systems, platforms, tools, and operational materials used by Lightyn remain the exclusive property of Lightyn.

Any work product, materials, documents, lists, plans, or other deliverables created by Lightyn or its representatives specifically for the Client in the course of performing the Services (“Client Work Product”) shall be deemed works made for hire and shall be the sole and exclusive property of the Client, provided that all fees due under this Agreement have been paid in full.

Lightyn retains all right, title, and interest in and to:

• Any pre-existing intellectual property, proprietary processes, templates, checklists, training materials, systems, software, or other tools used to perform the Services (“Lightyn Materials”), whether or not such materials are incorporated into the Client Work Product; and
• Any general skills, knowledge, and experience gained in the course of providing the Services.

The Client is granted a non-exclusive, non-transferable license to use Lightyn Materials solely for the Client’s personal household use in connection with the Services and not for resale, sublicensing, or other commercial purposes.

9. Launch, Fees & Payment

Launch, Onboarding, and Payment Terms

At the time of enrollment, the Client is required to submit payment for both (i) the applicable Start-Up Fee and (ii) the first month of subscription Services.

All payments must be received in order to initiate the client matching process. Lightyn will not begin onboarding, matching, or internal preparation until payment has been successfully processed.

Lightyn will make reasonable efforts to match the Client with an appropriate Light based on the Client’s needs, preferences, and service requirements. The Client acknowledges that matching timelines may vary and are dependent on Lightyn’s staffing availability and operational capacity. Lightyn does not guarantee a specific timeline for matching.

The Client’s subscription term and monthly billing cycle will begin on the date the Client is successfully matched with a Light (“Service Start Date”), not the date of initial payment.

Start-Up Fee and Pre-Service Payment Terms

The Start-Up Fee is charged for administrative, operational, and matching-related costs associated with initiating Services.

Both the Start-Up Fee and the first month’s subscription payment will be held by Lightyn until the Client is matched with a Light.

Prior to being matched with a Light, the Client may request a full refund of both the Start-Up Fee and the first month’s subscription payment.

Once Lightyn has assigned a Light and provided notice to the Client of the match, both the Start-Up Fee and the first month’s subscription payment become non-refundable, regardless of whether the Client proceeds with onboarding, engages in Services, or cancels thereafter. Notice may be provided via email or other written communication using the contact information on file.

Wallet

The Lightyn Wallet is an optional service that functions like a reloadable gift card for approved purchases the Client’s Light makes on the Client’s behalf. At no point will Lightyn purchase items for a Client directly using the Client’s personal or business credit card.

Funding the Wallet

• Each month, the Client will receive an invoice to refill the Wallet for an amount selected by the Client, up to a maximum of $500.
• The Client may change the refill amount at any time or pause or turn off the Wallet by notifying Lightyn or emailing support@lightyn.com.
• If the Client did not select the Wallet at signup, the Client may add the Wallet at any time by notifying Lightyn or emailing support@lightyn.com.

Use of Wallet Funds

• Wallet funds may be used solely for purchases approved in advance by the Client.
  
• Lightyn is authorized to use the Client’s Wallet funds to make approved purchases on the Client’s behalf.
  

Account Closure or Wallet Cancellation

• If the Client cancels the Client’s account or the Wallet service, any remaining Wallet balance will be credited back to the Client within seven (7) business days.

Interest on Funds

• Lightyn may hold Wallet funds in an interest-bearing account. The Client agrees that any interest, reward points, or other earnings derived from Wallet funds or purchases made on the Client’s behalf belong solely to Lightyn and will not be credited to the Client.

Fraudulent Credit Card Charges or Fraudulent Claims

All charge disputes are investigated. Fraudulent claims may be reported to the card issuer and law enforcement and may result in account termination.

10. Termination, Refunds & Third Parties

Term

Subscriptions renew monthly unless canceled before the next billing date.

Refund Policy

Monthly subscription fees and other charges are non-refundable except if Lightyn terminates without cause, in which case a pro-rated refund will be issued. Start-Up Fees are governed exclusively by the Start-Up Fee section above. Any remaining Wallet funds will be returned to the Client in accordance with the Wallet section of these Terms.

Linked Materials and Third-Party Materials

Lightyn may refer Clients to third-party services or websites. Lightyn does not control or guarantee such services and is not responsible for their performance.

11. Legal Protections & Limitations

No Warranty

The Services are provided on an “as is” and “as available” basis. Lightyn makes no warranties, express or implied, including but not limited to any warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

Limitation of Liability & Exclusive Remedy

To the fullest extent permitted by law, Lightyn shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of data, emotional distress, or third-party claims, arising out of or relating to the Services, even if Lightyn has been advised of the possibility of such damages.

To the fullest extent permitted by law, Lightyn’s total cumulative liability arising out of or relating to these Terms or the Services shall not exceed the total amount of fees paid by the Client to Lightyn in the twelve (12) months preceding the event giving rise to the claim.

Except as expressly stated herein, the Client’s exclusive remedy for dissatisfaction with the Services is to discontinue use of the Services.

Indemnification

The Client agrees to defend, indemnify, and hold harmless Lightyn, its affiliates, owners, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to the Client’s breach of these Terms, misuse of the Services, or violation of applicable law.

Release

The Client releases Lightyn from liability related to acts or omissions of third parties, including vendors, service providers, or other third parties engaged at the Client’s request or on the Client’s behalf in connection with the Services.

12. Compliance, Data & Boilerplate

Compliance with Applicable Laws

Lightyn provides Services to Clients located in various states within the United States. While these Terms are governed by the laws of the State of Missouri, Lightyn will comply with any applicable federal, state, or local consumer protection laws that cannot be waived by agreement.

If any provision of these Terms is found to conflict with a non-waivable requirement of the Client’s state of residence, the conflicting provision shall be deemed modified to the minimum extent necessary to comply with that law while maintaining the intent of the original provision.

Clients are responsible for ensuring that their use of the Services complies with all applicable laws and regulations in their jurisdiction.

Data Breach Notification

Lightyn takes the security of Client information seriously and will use commercially reasonable safeguards to protect against unauthorized access, use, alteration, or disclosure of Confidential Information.

In the event Lightyn becomes aware of a security incident or data breach involving unencrypted personal information of the Client that compromises the confidentiality, security, or integrity of such information, Lightyn will:

• Notify the Client without undue delay after confirming the incident;
• Provide available details regarding the nature of the breach, the type of information involved, and the measures taken or planned to address it; and
• Offer reasonable assistance to help the Client mitigate any potential adverse effects.

Notification may be made by email, phone call, or other direct communication method provided by the Client. If required by law, Lightyn will also comply with applicable state or federal breach notification requirements.

Headings, Assignment, Severability, Waiver, Entire Agreement

Section titles are for convenience only. Lightyn may assign its rights under these Terms; Clients may not assign without written consent. If any provision is found invalid, the remaining provisions remain in effect. Failure to enforce any provision is not a waiver. These Terms are the entire agreement between the parties.

State-Specific Rights

California residents waive Civil Code Section 1542.

Contact Lightyn

Email support@lightyn.com. Please allow up to 48 business hours for a response.